Before payment
The planned offer is $49 USD once, plus applicable tax, for one invoice and the eligible supported fee scope shown before checkout. There is no subscription. Source-fit checks must happen before payment. Do not pay for a scope that the tool has not confirmed as eligible.
Refund requests
When purchases are enabled through Paddle, use the support link on your Paddle receipt or visit paddle.net to request a refund or report a billing issue. Paddle’s buyer terms and refund policy govern that transaction, together with applicable mandatory rights.
For an inaccessible, failed or incorrectly described ClauseDock report, also contact hello@clausedock.com so we can investigate the product issue. Provide the account email, purchase/transaction reference and a brief explanation. Do not email passwords, payment-card details, invoices, contracts or customer records.
We do not impose a blanket “no refunds” rule or claim that a download automatically removes mandatory rights. Eligibility and timing depend on the applicable Paddle policy and law. A refund request is not itself confirmation of approval; rely on the confirmation from Paddle.
What changes after a refund
An approved refund or payment reversal can revoke access to the associated audit. Files already downloaded to your device cannot be recalled by the application. A refund is distinct from deleting the case: use the case deletion control where available, or contact us about privacy and deletion.
Invoice recovery is different
A refund concerns the price paid for ClauseDock. A potential difference on a 3PL invoice is a separate matter between you and the provider. Neither purchase nor refund guarantees that your 3PL will issue a credit, return money or accept an objection.
Contact and related information
ClauseDock · hello@clausedock.com